:root{
  --ink:#0a0c10; --ink-2:#14181f; --ink-3:#1d232c; --ink-line:#262b34; --ink-text:#f4f5f7; --ink-muted:#a7adb6;
  --bg:#f3f4f6; --surface:#fff; --surface-2:#f7f8fa; --line:#e3e6ea; --line-2:#cfd4da;
  --text:#0a0c10; --muted:#565d68; --faint:#8b929c;
  --blue:#325fa9; --blue-h:#274a87; --blue-soft:#e6edf8;
  --green:#1f8a4c; --green-soft:#e3f4ea; --amber:#b86e00; --amber-soft:#fdf1dc; --red:#c62f2f; --red-soft:#fbe6e6; --gray-soft:#eef0f3;
  --r:10px; --r-sm:7px;
  --shadow:0 1px 2px rgba(10,12,16,.06),0 4px 16px rgba(10,12,16,.06);
  --font:'Inter',-apple-system,'Helvetica Neue',sans-serif; --display:'Archivo','Arial Narrow',sans-serif;
  --fs-xs:12px; --fs-sm:13px; --fs:14px; --fs-md:16px; --fs-lg:20px; --fs-xl:28px;
}
*{box-sizing:border-box}
html,body{margin:0;height:100%}
body{font-family:var(--font);font-size:var(--fs);color:var(--text);background:var(--bg);-webkit-font-smoothing:antialiased}
button,input,select,textarea{font:inherit;color:inherit}
button{cursor:pointer}
a{color:var(--blue)}
:focus-visible{outline:2px solid var(--blue);outline-offset:2px}
.num{font-variant-numeric:tabular-nums}

/* ---------- login ---------- */
.login{min-height:100%;display:grid;place-items:center;background:var(--ink);padding:24px}
.login-card{width:100%;max-width:380px;background:var(--ink-2);border:1px solid var(--ink-line);border-radius:14px;padding:32px;color:var(--ink-text)}
.login-card img{height:44px;display:block;margin-bottom:28px}
.login-card h1{font-family:var(--display);font-size:22px;margin:0 0 6px;letter-spacing:.2px}
.login-card p{color:var(--ink-muted);margin:0 0 22px;font-size:var(--fs-sm)}
.login-card label{display:block;font-size:var(--fs-xs);color:var(--ink-muted);margin:14px 0 6px;font-weight:600;letter-spacing:.3px;text-transform:uppercase}
.login-card input{width:100%;padding:11px 12px;border-radius:var(--r-sm);border:1px solid var(--ink-line);background:var(--ink);color:var(--ink-text)}
.login-card .btn{width:100%;margin-top:22px;justify-content:center;padding:12px}
.login-err{color:#ff8a8a;font-size:var(--fs-sm);min-height:18px;margin-top:12px}

/* ---------- layout ---------- */
.shell{display:grid;grid-template-columns:232px 1fr;height:100vh;height:100dvh}
.side{background:var(--ink);color:var(--ink-text);display:flex;flex-direction:column;padding:18px 12px;gap:4px;overflow:auto}
.side .brand{display:flex;align-items:center;gap:10px;padding:4px 8px 20px}
.side .brand img{height:30px}
.nav{display:flex;align-items:center;gap:10px;padding:9px 10px;border-radius:var(--r-sm);color:var(--ink-muted);text-decoration:none;font-weight:500;border:0;background:none;width:100%;text-align:left}
.nav svg{width:18px;height:18px;flex:none}
.nav:hover{background:var(--ink-2);color:var(--ink-text)}
.nav.on{background:var(--ink-3);color:#fff}
.nav .badge{margin-left:auto}
.side .spacer{flex:1}
.side .me{border-top:1px solid var(--ink-line);padding:14px 8px 2px;font-size:var(--fs-sm);color:var(--ink-muted);display:flex;align-items:center;justify-content:space-between;gap:8px}
.side .me b{color:var(--ink-text);font-weight:600}
.side .me button{white-space:nowrap;background:none;border:1px solid var(--ink-line);color:var(--ink-muted);border-radius:6px;padding:4px 8px;font-size:var(--fs-xs)}
.main{overflow:auto;display:flex;flex-direction:column;min-width:0}
.top{position:sticky;top:0;z-index:5;background:rgba(243,244,246,.92);backdrop-filter:blur(8px);border-bottom:1px solid var(--line);padding:14px 28px;display:flex;align-items:center;gap:16px}
.top h2{font-family:var(--display);font-size:var(--fs-lg);margin:0;letter-spacing:.2px}
.top .sub{color:var(--muted);font-size:var(--fs-sm)}
.top .grow{flex:1}
.page{padding:22px 28px 60px;max-width:1500px;width:100%}

/* ---------- atoms ---------- */
.btn{display:inline-flex;align-items:center;gap:7px;border:1px solid var(--line-2);background:var(--surface);border-radius:var(--r-sm);padding:7px 12px;font-weight:600;font-size:var(--fs-sm);white-space:nowrap;text-decoration:none;color:var(--text)}
.btn:hover{border-color:var(--faint)}
.btn svg{width:16px;height:16px}
.btn.primary{background:var(--blue);border-color:var(--blue);color:#fff}
.btn.primary:hover{background:var(--blue-h)}
.btn.call{background:var(--green);border-color:var(--green);color:#fff}
.btn.call:hover{filter:brightness(.93)}
.btn.ghost{background:none;border-color:transparent}
.btn.sm{padding:5px 9px;font-size:var(--fs-xs)}
.btn[disabled]{opacity:.45;cursor:not-allowed}
.badge{display:inline-flex;align-items:center;justify-content:center;min-width:22px;height:20px;padding:0 7px;border-radius:999px;font-size:11px;font-weight:700;background:var(--ink-3);color:var(--ink-text)}
.badge.red{background:var(--red);color:#fff}
.pill{display:inline-flex;align-items:center;gap:6px;padding:3px 9px;border-radius:999px;font-size:var(--fs-xs);font-weight:600;background:var(--gray-soft);color:var(--muted);white-space:nowrap}
.pill::before{content:'';width:6px;height:6px;border-radius:50%;background:currentColor;opacity:.8}
.pill.s-new{background:var(--red-soft);color:var(--red)}
.pill.s-noans{background:var(--amber-soft);color:var(--amber)}
.pill.s-work{background:var(--blue-soft);color:var(--blue)}
.pill.s-late{background:var(--green-soft);color:var(--green)}
.pill.s-hired{background:var(--green);color:#fff}
.pill.s-closed{background:var(--gray-soft);color:var(--faint)}
.tag{font-size:11px;padding:2px 7px;border-radius:5px;background:var(--gray-soft);color:var(--muted);font-weight:600;white-space:nowrap}
.tag.exp3{background:var(--green-soft);color:var(--green)}
.tag.exp1{background:var(--blue-soft);color:var(--blue)}
.tag.sms{background:#efe7fb;color:#6a3fb5}
.card{background:var(--surface);border:1px solid var(--line);border-radius:var(--r);box-shadow:var(--shadow)}
.muted{color:var(--muted)} .faint{color:var(--faint)}
.empty{padding:48px 20px;text-align:center;color:var(--muted)}
.empty b{display:block;color:var(--text);font-size:var(--fs-md);margin-bottom:4px}
.section-h{display:flex;align-items:baseline;gap:10px;margin:26px 0 10px}
.section-h:first-child{margin-top:0}
.section-h h3{font-family:var(--display);font-size:var(--fs-md);margin:0;letter-spacing:.2px}
.section-h .muted{font-size:var(--fs-sm)}
input.f,select.f,textarea.f{width:100%;padding:8px 10px;border:1px solid var(--line-2);border-radius:var(--r-sm);background:var(--surface)}
textarea.f{resize:vertical;min-height:70px}
.skel{background:linear-gradient(90deg,#eceef1 0%,#f6f7f9 50%,#eceef1 100%);background-size:200% 100%;animation:sk 1.2s infinite;border-radius:var(--r)}
@keyframes sk{to{background-position:-200% 0}}

/* ---------- KPI strip ---------- */
.kpis{display:grid;grid-template-columns:repeat(5,minmax(0,1fr));gap:12px;margin-bottom:6px}
.kpi{padding:14px 16px}
.kpi .l{font-size:var(--fs-xs);color:var(--muted);font-weight:600;text-transform:uppercase;letter-spacing:.4px}
.kpi .v{font-family:var(--display);font-size:var(--fs-xl);font-weight:700;margin-top:4px;line-height:1.1}
.kpi .h{font-size:var(--fs-xs);color:var(--faint);margin-top:4px}
.kpi.bad .v{color:var(--red)} .kpi.good .v{color:var(--green)}

/* ---------- queue ---------- */
.queue{display:flex;flex-direction:column;gap:8px}
.qrow{display:grid;grid-template-columns:86px minmax(170px,1.3fr) 130px minmax(140px,1fr) auto;align-items:center;gap:16px;padding:12px 16px;cursor:pointer}
.qrow:hover{border-color:var(--line-2)}
.timer{font-family:var(--display);font-weight:700;font-size:var(--fs-md);text-align:center;padding:8px 4px;border-radius:8px;line-height:1.05}
.timer small{display:block;font-family:var(--font);font-size:10px;font-weight:600;letter-spacing:.3px;text-transform:uppercase;opacity:.8;margin-top:2px}
.timer.ok{background:var(--green-soft);color:var(--green)}
.timer.warn{background:var(--amber-soft);color:var(--amber)}
.timer.late{background:var(--red-soft);color:var(--red)}
.timer.cold{background:var(--gray-soft);color:var(--muted)}
.qname b{display:block;font-size:var(--fs-md)}
.qname span{font-size:var(--fs-sm);color:var(--muted)}
.qmeta{display:flex;gap:6px;flex-wrap:wrap}
.qacts{display:flex;gap:6px;justify-content:flex-end}
.phone{font-variant-numeric:tabular-nums;font-weight:600}

/* ---------- board ---------- */
.board{display:grid;grid-auto-flow:column;grid-auto-columns:minmax(232px,1fr);gap:12px;overflow-x:auto;padding-bottom:12px;align-items:start}
.col{background:#e9ebef;border-radius:var(--r);padding:10px;min-height:200px;display:flex;flex-direction:column;gap:8px}
.col.drop{outline:2px dashed var(--blue);outline-offset:-2px;background:var(--blue-soft)}
.col h4{margin:2px 4px 4px;font-size:var(--fs-sm);display:flex;justify-content:space-between;align-items:center}
.col h4 span{color:var(--muted);font-weight:600}
.kcard{padding:10px 12px;cursor:grab;border-radius:8px}
.kcard:active{cursor:grabbing}
.kcard b{display:block;font-size:var(--fs-sm)}
.kcard .meta{display:flex;justify-content:space-between;gap:6px;margin-top:6px;font-size:var(--fs-xs);color:var(--muted)}
.kcard.due{border-left:3px solid var(--amber)}

/* ---------- table ---------- */
.toolbar{display:flex;gap:10px;align-items:center;flex-wrap:wrap;margin-bottom:12px}
.toolbar input.f{max-width:280px}
.toolbar select.f{width:auto}
.tbl{width:100%;border-collapse:separate;border-spacing:0;font-size:var(--fs-sm)}
.tbl th{position:static;background:var(--surface-2);text-align:left;font-size:11px;text-transform:uppercase;letter-spacing:.4px;color:var(--muted);padding:9px 12px;border-bottom:1px solid var(--line);z-index:1}
.tbl td{padding:9px 12px;border-bottom:1px solid var(--line);vertical-align:middle}
.tbl tr.click{cursor:pointer}
.tbl tr.click:hover td{background:var(--surface-2)}
.tblwrap{overflow:hidden}

/* ---------- drawer ---------- */
.scrim{position:fixed;inset:0;background:rgba(10,12,16,.35);z-index:20;animation:fade .15s}
.drawer{position:fixed;top:0;right:0;bottom:0;width:min(760px,100%);background:var(--bg);z-index:21;display:flex;flex-direction:column;box-shadow:-12px 0 40px rgba(10,12,16,.18);animation:slide .18s ease-out}
@keyframes slide{from{transform:translateX(30px);opacity:.4}}
@keyframes fade{from{opacity:0}}
.dhead{background:var(--surface);border-bottom:1px solid var(--line);padding:18px 22px}
.dhead .row1{display:flex;align-items:flex-start;gap:12px}
.dhead h3{font-family:var(--display);font-size:var(--fs-lg);margin:0}
.dhead .sub{color:var(--muted);font-size:var(--fs-sm);margin-top:3px}
.dhead .x{margin-left:auto}
.dacts{display:flex;gap:8px;flex-wrap:wrap;margin-top:14px}
.dbody{flex:1;overflow:auto;padding:18px 22px;display:grid;grid-template-columns:1fr 1fr;gap:14px;align-content:start}
.dbody .full{grid-column:1/-1}
.box{padding:14px 16px}
.box h5{margin:0 0 10px;font-size:11px;text-transform:uppercase;letter-spacing:.5px;color:var(--muted)}
.kv{display:grid;grid-template-columns:120px 1fr;gap:7px 10px;font-size:var(--fs-sm)}
.kv span{color:var(--muted)}
.fld{display:flex;flex-direction:column;gap:5px;margin-bottom:10px}
.fld label{font-size:var(--fs-xs);color:var(--muted);font-weight:600}
.two{display:grid;grid-template-columns:1fr 1fr;gap:10px}
.outcomes{display:flex;flex-wrap:wrap;gap:6px}
.outcomes .btn{font-weight:500}
.cadence{display:flex;gap:4px;margin-top:8px}
.cadence i{flex:1;height:6px;border-radius:3px;background:var(--line)}
.cadence i.done{background:var(--blue)}
.cadence i.due{background:var(--amber)}
.timeline{display:flex;flex-direction:column;gap:0;font-size:var(--fs-sm)}
.ev{display:grid;grid-template-columns:92px 1fr;gap:10px;padding:8px 0;border-bottom:1px dashed var(--line)}
.ev:last-child{border-bottom:0}
.ev time{color:var(--faint);font-size:var(--fs-xs);font-variant-numeric:tabular-nums;padding-top:1px}
.ev b{font-weight:600}
.thread{display:flex;flex-direction:column;gap:6px;max-height:360px;overflow:auto;padding:4px 2px 8px}
.bub{max-width:82%;padding:8px 11px;border-radius:12px;font-size:var(--fs-sm);line-height:1.4;white-space:pre-wrap;word-wrap:break-word}
.bub.in{background:var(--surface-2);border:1px solid var(--line);align-self:flex-start;border-bottom-left-radius:4px}
.bub.out{background:var(--blue);color:#fff;align-self:flex-end;border-bottom-right-radius:4px}
.bub time{display:block;font-size:10px;opacity:.7;margin-top:3px}
.composer{display:flex;flex-direction:column;gap:8px;margin-top:10px}
.composer .row{display:flex;gap:8px;align-items:center}
.composer .cnt{font-size:var(--fs-xs);color:var(--faint);margin-left:auto}
.tpls{display:flex;gap:6px;flex-wrap:wrap}

/* ---------- inbox ---------- */
.ibrow{display:grid;grid-template-columns:minmax(160px,220px) 1fr 110px;gap:14px;padding:12px 16px;align-items:center;cursor:pointer}
.ibrow + .ibrow{border-top:1px solid var(--line)}
.ibrow:hover{background:var(--surface-2)}
.ibrow .txt{color:var(--muted);overflow:hidden;text-overflow:ellipsis;white-space:nowrap}
.ibrow .txt b{color:var(--text);font-weight:600}
.ibrow.unread .txt{color:var(--text)}

/* ---------- stats ---------- */
.grid2{display:grid;grid-template-columns:1fr 1fr;gap:14px}
.bars{display:flex;flex-direction:column;gap:8px}
.bar{display:grid;grid-template-columns:150px 1fr 48px;gap:10px;align-items:center;font-size:var(--fs-sm)}
.bar .t{height:10px;background:var(--gray-soft);border-radius:5px;overflow:hidden}
.bar .t i{display:block;height:100%;background:var(--blue);border-radius:5px}
.bar .n{text-align:right;font-variant-numeric:tabular-nums;font-weight:600}
.integ{display:grid;grid-template-columns:repeat(3,minmax(0,1fr));gap:12px}
.integ .card{padding:14px 16px}
.integ b{display:block;margin-bottom:4px}
.dot{display:inline-block;width:8px;height:8px;border-radius:50%;margin-right:6px;background:var(--faint)}
.dot.on{background:var(--green)} .dot.off{background:var(--red)}

#toast{position:fixed;left:50%;bottom:24px;transform:translateX(-50%) translateY(20px);background:var(--ink);color:#fff;padding:10px 16px;border-radius:8px;font-size:var(--fs-sm);opacity:0;pointer-events:none;transition:.2s;z-index:50;max-width:90vw}
#toast.on{opacity:1;transform:translateX(-50%)}
#toast.err{background:var(--red)}

/* ---------- responsive ---------- */
.mnav{display:none}
@media (max-width: 1100px){ .kpis{grid-template-columns:repeat(3,minmax(0,1fr))} .integ{grid-template-columns:1fr 1fr} }
@media (max-width: 860px){
  .shell{grid-template-columns:1fr}
  .side{display:none}
  .mnav{display:flex;position:fixed;bottom:0;left:0;right:0;background:var(--ink);z-index:15;padding:6px 4px calc(6px + env(safe-area-inset-bottom));justify-content:space-around}
  .mnav .nav{flex-direction:column;gap:3px;font-size:10px;padding:6px 4px;width:auto;flex:1;align-items:center;position:relative}
  .mnav .nav .badge{position:absolute;top:0;right:14%;margin:0;min-width:18px;height:16px;font-size:10px}
  .main{padding-bottom:70px}
  .top{padding:12px 16px}
  .page{padding:16px 16px 40px}
  .kpis{grid-template-columns:1fr 1fr}
  .qrow{grid-template-columns:68px 1fr;gap:10px 12px}
  .qrow .qmeta,.qrow .qphone{grid-column:2}
  .qrow .qacts{grid-column:1/-1;justify-content:stretch}
  .qrow .qacts .btn{flex:1;justify-content:center}
  .dbody{grid-template-columns:1fr;padding:14px}
  .dhead{padding:14px}
  .grid2{grid-template-columns:1fr}
  .integ{grid-template-columns:1fr}
  .ibrow{grid-template-columns:1fr auto}
  .ibrow .txt{grid-column:1/-1;grid-row:2}
  .tbl .hide-m{display:none}
  .bar{grid-template-columns:110px 1fr 40px}
}
.col-hint{font-size:11px;color:var(--faint,#8a8f98);margin:-4px 2px 8px;line-height:1.3}
.chk{display:grid;grid-template-columns:repeat(3,minmax(0,1fr));gap:18px}
.chk-h{font-size:11px;font-weight:600;text-transform:uppercase;letter-spacing:.04em;color:var(--faint,#8a8f98);margin-bottom:6px}
.ck{display:flex;align-items:center;gap:8px;font-size:13px;padding:4px 0;cursor:pointer}
.ck input{width:16px;height:16px;accent-color:#325fa9;flex:none}
@media (max-width:700px){.chk{grid-template-columns:1fr;gap:12px}}
.tbl td.phone,.tbl .phone{white-space:nowrap}